The Office of the Ombudsman is committed to enhancing the leadership capabilities of its team to better manage the complex issues they face. They sought to foster a shared understanding among leaders, equipping them with innovative tools and approaches for navigating their challenges effectively.

Mantle crafted the bespoke ‘Leadership Essentials Programme,’ tailored to meet the specific demands of the Office of the Ombudsman. This initiative focused on immersive, practical learning experiences that blended theoretical insights with actionable strategies.

The program emphasised creating a supportive learning environment that encouraged exploration, collaboration, and the practical application of new leadership techniques.

Working with Mantle, the Office of the Ombudsman reported that the leadership programme provided a unique environment where leaders could apply the learning to a problem, test and validate a solution or way forward, as well as: 

• Increased shared understanding and accountability for an issue and how it could be approached differently
• Greater level of psychological safety and trust created amongst the peer group
• Ongoing reference to, and use of, the tools and models by our leaders